On-Site Technical Support

On-Site Technical Support

Service Overview

ACROM provides to its clients on-site technical support services on a short or long term basis. Since 2004, we have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.

Client Benefits

  • Proper functioning of the IT&C systems in scope
  • Consistent support and monitoring
  • Easy budgeting and optimization of technical support costs
  • Reduced troubleshooting time, critical incidents are being solved based on SLA
  • Flexibility and scalability of the service through customer-specific service level agreements (up to 24/7)
  • Supplement the existing staff
  • Support when customer staff is on leave
  • Temporarily fill open requisitions
  • Detailed monthly reporting based on which the customer can optimize the investment in equipment and IT&C solutions



  • Installing new hardware or desktop platforms
  • Adding peripheral equipment
  • Rolling out large scale upgrades
  • Moving to a different location
  • Help in day-to-day support and management
  • User Assistance based on SLA
  • Level of service: Level 1, Level 2 and Level 3
  • SLA Management
  • Escalation Management
  • 24/7 service
  • Multi-language support
  • In scope: Devices, Infrastructure, Networks, Applications, Points of Sales & Fiscal Systems/Printers


Our Business Development team is ready to talk to you about ACROM's IT services and the way they fit your needs. It's that easy!

Let's have a talk, it costs nothing!