Desktop Virtualization


Service Overview

Desktop Virtualization involves separating the physical location where the PC desktop resides form where the user is accessing the PC. The computing component resides on a centralized virtualization platform that is hosting several virtual machine instances – dedicated for each individual user or shared across multiple user groups.

Users, then, connect to their corresponding desktop VM using mobile devices or thin client equipment that is secured and automatically configured to establish a remote desktop session into the target VM.

Clients’ Benefits

  • longer refresh cycle and easier standardization for client desktop hardware
  • lower cost of deploying new applications and software patches
  • energy savings
  • increased data security
  • data resides in the data center and not on distributed systems
  • secure remote access to an enterprise desktop environment
  • repurposing IT staff to more valuable efforts such as business improvement activities vs. infrastructure support activities
  • better technical support perspective / less helpdesk resources required
  • simpler provisioning of new desktops
  • desktop image-management capabilities
  • more desk space / less fan noise
  • minimal training on login


Desktop Virtualization Service Features

  • installation and activation of a centralized managed virtualization environment, using dedicated or shared hardware
  • assistance in setting up virtualized desktop images templates, corresponding to various user roles
  • assistance in activating new virtual desktop instances – based on the predefined templates
  • provisioning and installation of thin client hardware equipment
  • training after desktop virtualization
  • managed hardware maintenance


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