24x7 Helpdesk & Support

Help Desk Services

ACROM provides help desk technical support services. Customer can reports technical issues to the hotline operator. From this point on the incident is assigned a ticket number which the customer can refer to in order to follow the status of the open incident. Depending on the type of the incident, the hotline operator provides the necessary support to remedy the defect or refer the incident to the technical team for on-site intervention.

OnSite Support Services

ACROM provides, in addition to on-the-phone, remote technical support, onsite technical support services as well. There are many cases in which physical presence of qualified IT technical staff can address issues that otherwise will not be possible to be resolved. Since 2004, we have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.

Quick Service Restaurants

ACROM specializes in providing 24x7 IT Services and Support to business with distributed territorial presence (e.g. restaurant, retail & hospital chains, corporations with distributed branch offices, logistics and distribution centers, etc). The support and administration is performed both remotelly and on-premise, as the situation may demand for. Acrom is fully staffed to provide complete on-premise coverage in the Romanian territory.