IT Services - Bucharest, Romania
Computers can be important tools to increase staff efficiency, but also a major source of frustration, if not properly managed. You can avoid problems that might cause interruption or disruption of business by employing the range of IT services offered by ACROM in Bucharest and the rest of the country.
Help Desk Services
We provide to our clients help desk technical support services. The customer's representative reports the problem to the hotline operator. From this point on the incident is assigned a ticket number which the customer can refer to in order to follow the status of the open incident. Depending on the type of the incident, the hotline operator provides the necessary support to remedy the defect or refer the incident to the technical team for on-site intervention. If the complexity of the request exceeds the competence of the help desk operator, the incident is forwarded to the next level of support for solving. The status of the incident is constantly monitored using incident management software until the client approves the closing of the incident.
IT Equipment Maintenance Services
The IT equipment maintenance services that we provide for our customers are split in two categories:
- Predictive maintenance services, which consists of regular revisions of IT equipment based on a plan approved by the customer, followed by corrective measures when necessary.
- Corrective maintenance services, which consist in on-site interventions whenever a failure occurs. The response time is very accurately set in the IT services contract which clearly states the "Service Level Agreement" negociated with the customer.
The quality of our services is very important to us and therefore we perform regular surveys to assess the customer satisfaction. The results of these surveys help us take the right decisions for continuous improvement of service quality.